Home Watch Athens FAQs

Questions about Home Watch Athens, answered.

Everything owners abroad ask before trusting someone with their Athens home, from what happens on a visit to keys, membership and repairs.

Apply for MembershipMembers only. Yanis replies to every application within 24 hours.
  • Founder-led
  • Sole keyholder
  • Members only
  • Cancel anytime
★★★★★ 5.0 on Read reviews
At a glance

Home Watch Athens, in brief.

A founder-led, members-only home watch service for people who own a home in Athens but live abroad. Yanis visits every member home once a month and sends a photo report on WhatsApp. Everything else is quoted separately and only goes ahead once you approve it.

Visit
Once a month, approx. 60 minutes, 12-point checklist
Reporting
Timestamped photo report on WhatsApp after every visit
Keys
One keyholder: founder Yanis Zisis
Everything else
Quoted first, only when needed
Billing
Monthly, cancel anytime
Joining
Short application, reply within 24 hours
Area
All of Athens and Attica
Languages
English and Greek
Business
Registered in GEMI, VAT EL113567334, professionally insured
About the service

What Home Watch Athens is and does.

What is Home Watch Athens?

Home Watch Athens is a founder-led, members-only home watch and property management service in Athens, Greece, for people who own a home in Athens but live abroad. Founder Yanis Zisis personally visits each member's home every month, works through a 12-point checklist and sends a photo report on WhatsApp. Repairs, bills, admin and other services are available to members, quoted separately.

What is a home watch service?

A home watch service is professional oversight of a home while the owner is away: regular, documented visits to catch problems early, such as leaks, humidity, pests and blocked drains, and to arrange repairs before they escalate. It's different from a rental or letting agency, because the home is looked after, not rented out.

Who is behind Home Watch Athens?

Home Watch Athens was founded by Yanis Zisis, who was born in Volos, Greece, and spent 15 years living and working in fintech in London. He created the service after a hidden kitchen leak at his own Athens apartment went unnoticed and his insurer refused the claim because there was no proof the home had been checked. Read Yanis's story.

How is Home Watch Athens different from a property management agency?

Most property management agencies in Athens focus on rentals and sales. Home Watch Athens only looks after homes that stay yours: one person holds your keys, visits every month and reports with photos. There is no rental income taken and no fixed-term contract; the membership is billed monthly and you can cancel anytime.

Do you manage Airbnb, short-term rentals or rented homes?

No. Home Watch Athens doesn't handle Airbnb listings, bookings, guests or rented homes, or renovations for them. The service is for holiday homes and empty apartments in Athens and the Attica region.

Is Home Watch Athens a security or surveillance company?

No. Home Watch Athens is not a security or alarm company. The service is regular visits, preventive checks and personal oversight of your home, documented with photos after every visit.

Is Home Watch Athens a registered and insured business?

Yes. Home Watch Athens is a registered Greek business listed in GEMI, the official General Commercial Registry, with Greek VAT number EL113567334. It holds professional liability insurance with a Greek insurer and has 5-star reviews on Trustpilot.

Why is it a members-only service?

Yanis deliberately keeps a short list of member homes so that every one gets consistent, personal attention. Limiting the number of homes is what makes one-keyholder, founder-led care possible, and it's why membership starts with a short application.

Visits & reports

What happens on every visit.

What happens during a monthly home visit?

Each visit takes approximately 60 minutes and follows a 12-point checklist: full interior inspection; air circulation and airing; heating, air conditioning and hot water operated; leak, moisture and odour check; pest check; tap and toilet flushing; balcony and terrace check with drain leaf removal; visual electric panel inspection; indoor plant watering; mail collection; a 10-minute car start/stop; and a photo report via WhatsApp. See the full property check.

How often do you visit my home?

The membership includes one visit a month. Visit dates aren't fixed in advance. Extra visits can be added whenever you need them, for example before you arrive, after a storm or during a long absence, and are quoted before they go ahead.

How will I know my home has been checked?

After every visit Yanis sends you a timestamped photo report on WhatsApp showing what was checked and anything that needs attention, and the visit is logged in your member account. If something needs action, you're told straight away, with a quote if a paid service is required.

Can you add checks that are specific to my home?

Yes. During onboarding Yanis walks through the home with you, or on a video call, and adds your personal checks to the standard checklist: a known damp corner, a pool pump, a storage room or anything else that matters to you.

Who carries out the visits?

Every visit is carried out by Yanis Zisis, the founder. There are no rotating staff, so it's always the same person who was there last time.

Can you prepare my home before I arrive?

Yes. Members can add pre-arrival cleaning and fridge restocking, so the home is ready when you land. These are quoted separately. See holiday home management.

Membership

What's included in membership.

What is included in the monthly membership?

The membership includes one Home Watch visit a month, of approximately 60 minutes, with a 12-point checklist and a photo report on WhatsApp. Everything else is a member service, quoted separately and only if needed.

What other services can members add?

Members can add maintenance (repairs, contractor supervision, AC servicing, pest control, drain clearing), pre-arrival cleaning, bills and admin (utility bills, building meetings, insurance renewals, dealing with your building management company and developer), emergency and storm visits and renovation oversight. Each is quoted and approved by you first.

How much does membership cost?

Membership is one monthly fee for the monthly visit. Yanis confirms it after your application, once he knows where your home is and what it needs. It is billed monthly and you can cancel anytime.

Is there a contract or minimum term?

No. The membership is billed monthly and you can cancel anytime.

Keys & access

Who holds your keys, and how.

Who holds my keys?

Yanis Zisis, the founder, is the sole keyholder for every member home. No staff, cleaners, contractors or other third parties hold your keys. How key holding works.

How are my keys stored and secured?

Keys are stored securely and are never labelled with your address or any identifiable property details, so a lost key can't be traced back to your home.

Can you let tradespeople, cleaners or insurance assessors in?

Yes, with your written authorisation. Yanis attends in person, stays while the work is done and sends you photos when it's finished. Keys are never handed over for unsupervised access.

What happens if a key is lost?

In the highly unlikely event of a key loss, Home Watch Athens replaces your locks straight away at its own expense.

Repairs & maintenance

Getting things fixed while you're away.

Do you carry out repairs yourselves?

No. Yanis arranges and supervises vetted local tradespeople, such as plumbers, electricians, AC technicians and painters, rather than doing the work himself. He finds the right trade, gets a fair quote, supervises on site and checks the result before the contractor leaves. Maintenance and technical oversight.

How do you choose the tradespeople you work with?

Yanis built his network through years of hands-on renovation in Athens. Every tradesperson is personally vetted for quality, reliability and fair pricing, and issues proper invoices. He doesn't use open marketplaces or take referral fees.

Will anything be done without my approval?

No. Nothing goes ahead without your written approval of the scope and cost. You get a clear quote first, and photos, invoices and receipts after every job.

Can you oversee a full renovation?

Yes, as a member service. Yanis offers independent renovation oversight for owners abroad: a written brief, 2-3 vetted contractor quotes, a clear written agreement with stage payments, weekly site visits with photo reports and a full handover folder. See renovation oversight.

I bought a new-build. Can you help with snagging?

Yes, as a member service. Yanis can attend the handover, record defects with photos, follow up with the developer for you and start monthly visits from the day you get your keys, which is common for new-builds in Ellinikon and across the Riviera. It's quoted first.

Insurance

Your home insurance and empty homes.

Can leaving my Athens home empty affect my insurance?

It can. Many Greek home insurance policies include a vacancy clause that can limit cover if a home is left unattended for more than 30 consecutive days. Your insurer or broker can confirm what your own policy requires. Read the guide to Greek home insurance.

Do your visits help with my insurance?

Every visit is dated and documented with timestamped photos, giving you a record of regular attendance you can show your insurer. No one can guarantee an insurance outcome, but a clear record helps if you ever need to claim.

Can you help if I need to make an insurance claim?

Yes, as coordination. Yanis provides photos and a written record of what happened, liaises with your insurer and can be on site for the assessor's visit. He isn't an insurance broker and doesn't give policy advice or make policy decisions.

Bills, admin & building

Bills, building meetings and paperwork.

Can you pay my utility bills in Greece?

Yes, as a member service. Yanis can monitor, pay and reconcile electricity (DEI/PPC), water (EYDAP), gas and telecoms bills, with confirmation of every payment. Bills, admin and building representation.

Can you represent me at building (polykatoikia) meetings?

Yes, as a member service. Yanis goes through the agenda with you beforehand, attends in person with your written proxy, votes on your instructions and sends you a written summary of every decision and cost discussed.

Do you make decisions on my behalf?

Only with your prior approval. Yanis acts on your instructions, and any decision that needs your input is discussed with you in advance, so you stay in control.

Is communication with my building manager included in the membership?

It's a member service. Emails and calls with your building management company, developer and contractors are quoted separately, only when you need them.

Emergencies

When something goes wrong.

What happens if something goes wrong at my home while I'm abroad?

Yanis goes to the home, assesses the situation, takes urgent steps such as shutting off water or securing a door, sends you photos on WhatsApp and arranges repairs after your approval. Emergency and storm property checks.

How quickly can you respond to an emergency?

Yanis is based in Athens and can often respond the same day. Timing depends on where the home is, traffic and conditions after a major event, and you're kept updated on WhatsApp throughout.

Are emergency visits included in the membership?

Emergency checks are available to members, but emergency and out-of-hours visits aren't part of the monthly fee and are quoted separately. Repairs are always quoted and approved by you first.

Can you check my home after a storm or earthquake?

Yes. Members can request an extra visit after severe weather or an earthquake to check for water entry, leaks and visible damage, with a photo report. Balcony and terrace drains are also cleared on every regular visit.

Areas & owners

Where Yanis works and who it's for.

Which areas of Athens do you cover?

Yanis covers all of Athens and the whole Attica region, with members in the Athenian Riviera (Ellinikon, Glyfada, Vouliagmeni, Voula), Kifisia, Politeia, Ekali and Athens city centre.

Who is Home Watch Athens for?

People who own a home in Athens but live elsewhere: international owners from Europe, Israel and the UAE, Greeks abroad with a family home, holiday home owners who visit a few weeks a year, and Golden Visa holders whose home sits empty.

I have a Golden Visa property. Is this relevant to me?

Yes. Golden Visa properties can't be let short term and the permit has no minimum stay, so many sit empty most of the year, exactly the homes Yanis looks after. For advice on your permit, speak to your lawyer. Golden Visa property management.

Do you only work with owners who live outside Greece?

Most members live abroad, but the service suits anyone who is away from their Athens home for long periods, including owners who live elsewhere in Greece or travel often.

Can you just check on my house, like a caretaker?

Yes, that's the core of the service. Yanis visits every month, checks everything properly and deals with problems as they come up. He doesn't move in like a house sitter. Property caretaker in Athens.

Getting started

How to get started.

How do I get started?

Apply for membership and tell Yanis about your home. He replies to every application within 24 hours, and if it's a good match, he'll reach out with more details and arrange a brief intro call. Then you hand over the keys, get your member login and monthly visits begin.

How do I hand over my keys if I'm abroad?

Yanis arranges the key handover as part of onboarding, in person when you're in Athens or by arranging collection if you're abroad, and records access details securely from the start.

How do we communicate?

WhatsApp is the main channel, for messages, photos and voice notes across time zones. Email is also available. You always deal directly with Yanis, never a call centre.

Which languages do you speak?

English and Greek. Yanis speaks Greek to building managers, tradespeople and utility companies, and English to you.

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Still have a question? Apply and ask Yanis.

Tell Yanis about your home and what you'd like to know. He replies to every application within 24 hours, and if it's a good match, he'll arrange a brief intro call.

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